FAQ
1. What is your minimum order for custom balloons?
Ans: Our Minimum order for custom printed balloons is 10 balloons. For other categories please refer to our home page.
2. What is your minimum order for personalized napkins?
Ans: Our Minimum order for personalized napkins is 50 pieces. For other categories please refer to our home page.
3. What is your minimum order for custom wristbands?
Our Minimum order for custom wristbands is 50 pieces. For other categories please refer to our home page.
4. What is your production time for balloons?
Ans: Orders placed before 11am PST Monday to Thursday are printed within 24 hours.
Orders placed on Friday are printed on Monday
Orders placed on Saturday and Sunday are printed on Tuesday.
Above-mentioned estimates are subject to change and revision based on available stock, production capacity availability and other factors beyond our control. Customers placing online orders for large quantities must check in with Customer Service first.
5. Will the balloons delivered inflated?
Ans: No Our balloons are packaged in poly bags and always shipped un-inflated.
6. What is your production time for napkins?
Ans: There are 2 production options available, standard production and 24 hour production
Standard production orders are printed in 5 days or less.
If 24Hr production option is selected, then:
Orders placed before 11am PST Monday to Thursday are printed within 24 hours.
Orders placed on Friday are printed on Monday
Orders placed on Saturday and Sunday are printed on Tuesday.
7. What is your production time for custom wristbands?
Ans: Our production time for custom silicone & Tyvek wristbands is as follows:
- Custom Silicone Wristbands: 5–7 business days after final artwork approval
- Custom Tyvek Wristbands: 2–3 business days after final artwork approval
Important notes:
Rush production may be available upon request (additional charges may apply).
Production starts after payment and design approval.
Shipping time is separate and depends on the shipping method selected.
8. Can I see the proof before my order is printed?
Ans: Yes, absolutely. 😊
We’ll send you a digital proof for approval before your order goes into production. This allows you to review the design, text, colors, and placement to ensure everything is correct.
Please note:
Delays in proof approval may affect the overall delivery timeline.
Production starts only after you approve the proof.
Any requested changes will be made and a revised proof will be sent for approval.
9. Can you print photos on balloons?
Ans: Yes, however, photos can only be printed in BLACK INK.
10. Are the balloons helium quality?
Ans: Yes our balloons are helium quality, made from 100% latex and are completely biodegradable.
11. How do the balloons last ?
Ans: Based on conservative estimates, the indoor float time for 10″ balloons is 10-14 hours. 12″ balloons 16-20 hours and 17″ balloons 24-30 hours.
12. Do you have a setup charge or screen charge for custom printed balloons?
Ans: NO. There is no screen or setup charge for custom printed balloons
13. What is the size of the imprint area on your balloons?
Ans: The sizes of imprint areas on balloons are,
10” is 5”X5″
12” is 5.5″X5.5″
17” is 5.75″X5.75″
18” is 10” x 10”
14. What are your Business Hours?
Ans: Our business days are from Monday to Friday 6am – 4pm PST (Pacific Standard Time)
15. Can I pick up my order from your factory?
Ans: We ship all orders via UPS and FedEx only and do not accept any walk-in customers. Orders of 10,000 or more, please confirm with customer service if a pick is possible.